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Frequently Asked Questions
How do I get started with DentalDrive? ▼
Register for an account, download the Windows client, and install it. The client will automatically start backing up your selected folders.
How often are backups performed? ▼
DentalDrive performs continuous backups. Files are backed up within minutes of changes being detected.
Is DentalDrive HIPAA compliant? ▼
Yes, DentalDrive is fully HIPAA compliant. We provide Business Associate Agreements (BAAs) and implement all required safeguards.
How do I restore files? ▼
Access the Recovery Center in your dashboard, select a recovery point, choose files to restore, and click Restore. Files will be recovered to your selected location.
What if the Windows client won't connect? ▼
Check your internet connection, ensure port 8080 isn't blocked by firewall, and verify your credentials. Contact support if issues persist.
Can I cancel my subscription? ▼
Yes, you can cancel anytime from your account settings. Your data will be retained for 90 days after cancellation.
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