Refund &
Return Policy
We stand behind our service. If DentalDrive isn't the right fit, we offer a hassle-free refund process.
Our Refund Commitment
At DentalDrive, we want every dental practice to feel confident in their investment. We offer a straightforward refund policy for our monthly and annual subscription plans so you can try our service risk-free.
This policy applies to all DentalDrive subscription plans — SmartFlow, CloudVault, and DataShield — for both monthly and annual billing cycles.
1. 14-Day Grace Period
Full Refund — No Questions Asked
If you cancel your subscription within 14 days of your initial subscription or any renewal date, you are eligible for a full refund of the most recent charge.
- Applies to monthly and annual plan charges
- The 14-day window restarts on each billing cycle renewal
- Your subscription is canceled immediately upon refund
- Maximum of 2 refunds per customer per rolling 12-month period
After the Grace Period
Once the 14-day grace period has passed, we do not offer automatic refunds. However, you may still:
- • Cancel at any time — your access continues until the end of your current billing period
- • Contact support for exceptional circumstances — our team reviews requests on a case-by-case basis
- • Downgrade your plan if you want to reduce costs
2. How to Request a Refund
Self-Service (Within Grace Period)
Log in to your DentalDrive account
Navigate to Dashboard → Billing
Look for the Refund Policy banner
If you are within the 14-day grace period, a refund option will be visible
Click "Request Full Refund"
Confirm your request in the dialog. The refund is processed immediately via Stripe.
Contact Support
For refund requests outside the grace period, or if you need assistance, contact our support team:
Email: support@dentaldrive.com
Phone: +1 (800) 686-9158
Hours: Monday–Friday, 9 AM – 6 PM EST
3. What Happens After a Refund
When a grace-period refund is processed:
- 1. Your subscription is canceled immediately — access to backup, restore, and other features is revoked
- 2. The refund is sent to your original payment method — expect it within 5–10 business days depending on your bank
- 3. Your data is retained for 30 days — you can re-subscribe within this period and resume where you left off
- 4. After 30 days, data is permanently deleted — in accordance with our data retention policy
Important: We recommend downloading any critical files before requesting a refund. Once your subscription is canceled, you will not be able to access your backed-up data through DentalDrive.
4. Exceptions & Special Cases
When We May Issue Additional Refunds
- Duplicate charges — if you were charged twice for the same period
- Service outage — extended outages exceeding our SLA commitments
- Billing errors — incorrect charges due to system errors
- Fraudulent activity — unauthorized charges on your account
Non-Refundable Situations
- • Requests made after the 14-day grace period (unless exceptional circumstances apply)
- • Accounts suspended or terminated for violation of our Terms of Service
- • Customers who have exceeded the 2-refund annual limit
- • Chargebacks initiated without first contacting DentalDrive support
5. Annual Plan Refunds
Annual plans follow the same 14-day grace period policy. If you cancel within 14 days of your annual charge, you will receive a full refund of the annual amount.
After the 14-day grace period, annual subscriptions are non-refundable and will remain active until the end of the billing period. You may cancel at any time, but the cancellation takes effect at the end of the current annual period.
Tip: If you're unsure about committing to an annual plan, we recommend starting with a monthly plan to try DentalDrive risk-free.
6. Questions?
If you have any questions about our refund policy, or need help with a refund request:
Email: support@dentaldrive.com
Phone: +1 (800) 686-9158
Address: DentalDrive, 3540 Toringdon Way, Charlotte, NC 28277